Customer Service 

Shipping

Orders are processed Monday through Friday and shipped via USPS or UPS within 2-3 business days of your order verification. Orders placed on a Friday after noon EST or during weekends will be processed the following Monday. We do not ship to a P.O. Box or an APO/FPO address

Made-to-order pieces may take up to four weeks. Refer to the item's product description for estimated production lead times. 

Expedited & Time-Sensitive Shipping 

If you would like an item urgently or by a specific date, please email your request to orders@solomonstrands.com. We will do our best to ensure the item arrives on time.

International & Overseas Shipping 

We ship to the US Virgin Islands, Puerto Rico, Canada, and the Bahamas. International shipping charges calculated during checkout do not include import duties, customs, or local taxes levied by the country to which the package is shipped. 

We do not accept responsibility for orders not received due to failure to pay customs, duty, or taxes. We may seek your confirmation by email before dispatching.

Returns

If you are not thrilled with your purchase, you may return unworn, full-priced jewelry for a refund. A return request must be made within three days of your confirmed delivery date. 

Final sales include earrings, sale items, international orders, and custom-made and select made-to-order pieces.

To be eligible for a refund, the item must be unworn, in its original condition, and in its original packaging (pouch and box). Jewelry must be returned to us (postmarked) within five days of receiving the return authorization number. Items returned to us without first requesting a return will not be accepted. Once we receive and inspect the item, a refund, minus any accrued shipping costs, will be issued to the original form of payment.

We do not offer exchanges and reserve the right to refuse returns and deny a refund if, upon receiving the item, we determine that it has been worn, damaged or altered. We reserve the right to refuse returns and deny credit if, upon receiving the item, we determine that it has been worn, damaged or altered. 

To initiate a return, contact us at orders@solomonstrands.com with the date of purchase, reason for the return and email used when you made the purchase.  

Mail returns to:

Solomon Strands
Attn: Returns
401 E. Las Olas Blvd. #130-309
Fort Lauderdale, Fl 33301 

Payments 

We accept Visa, MasterCard, American Express and Discover and offer ShopPay.  Checks must be from a US bank account. Transactions are processed using a secure payment system (SSL) to protect personal and credit card information. We do not share customers' account information with external affiliates. Prices, descriptive data and imagery are subject to change without prior notice.  

Sales Tax

Per state regulations, purchases made in Florida or a shipment to a Florida address will automatically be charged sales tax. Sales tax may also apply to online sales or transactions outside of Florida. Taxes are collected at checkout.

Craftsmanship

Solomon Strands offers one-of-a-kind jewelry that is either made-to-order or produced in limited quantities. Each piece is designed by Renée and handcrafted by skilled artisans in South Florida, ensuring our commitment to craftsmanship, artistry and quality. We use genuine gemstones and natural materials, along with sterling silver, Thai silver (with 95 to 99 percent purity), gold-filled (gold bonded over a base metal such as copper, brass or silver), and vermeil (sterling silver plated with a layer of gold.) Due to computer monitors and the nature of gemstones, the colors may vary slightly from the image shown. 

Many of our designs are carefully strung on a silk thread or other quality cord and meticulously hand-knotted using the traditional method. Knotting not only enhances the beauty of the strand, allowing it to drape beautifully, but it also protects against abrasion and damage while adding a cushion between the gemstones. In the unlikely event of breakage, knots prevent the beads from scattering, ensuring the longevity of your jewelry.

Repairs & Warranty

Solomon Strands prides itself on craftsmanship and guarantees the quality of its one-of-a-kind pieces. Please inspect your order upon receiving it and contact us if something is defective or broken or if you received the wrong item. If an issue arises within 60 days from the confirmed delivery date, we will repair it at no charge (under reasonable circumstances). Please email a photo and description of the damage and the date of purchase to hello@solomonstrands.com.

Normal wear and tear, improper care or damage from misuse will void this warranty. We reserve the right to refuse to repair and return the item if we determine that it has been altered. 

We will always do our best to repair your jewelry, whether it is under warranty or not. Due to the unique nature of our products, identical materials and gemstones will not be available.