Free Shipping on US Orders Over $175

Customer Service

 

We are available to assist you through live chat, or please contact us at  info@solomonstrands.com  

ORDERS & SHIPPING 

Packages are shipped Monday through Friday via USPS within 1-3 business days of your order confirmation. Orders placed on the website on a Friday after 3 p.m. EST, or during weekends, will begin processing the following Monday. Once your item has shipped, you will receive a confirmation email with a tracking number. 

Several shipping options are available at checkout. We do not ship to a P.O. Box or APO/FPO address. Solomon Strands is not responsible for shipping delays once your package has left our care.

International Shipping 

International packages are sent via UPS or USPS, depending on the location. We may seek your confirmation by email before dispatching. ( Packages shipped outside U.S. borders via USPS might not be eligible for tracking). 

Shipping charges calculated during the checkout process do not include duties and taxes. If applicable, the recipient is responsible for import duties, customs and/or local taxes levied by the country to which the package is shipped.

We do not accept any responsibility for orders not accepted due to failure to pay customs, duty and/or taxes. If a shipment is refused, the package is undeliverable, or import fees are not paid, the package will be returned to Fort Lauderdale, Fla and customers will be responsible for all shipping and import fees. 

Expedited Shipping 

If you would like an item urgently, for a specific date or would like to arrange same day (South Florida residents ), send an email to info@solomonstrands.com and we will do our best to ensure the item gets to its destination on time. 

Order Changes or Cancellation 

If you would like to change your order, please email us at info@solomonstrands.com on the date in which your order was placed. Once an order has been processed it can't be canceled.

We reserve the right to cancel or decline an order in the event that we are unable to obtain authorization for payment, the item is not in stock or if there are shipping restrictions.  

RETURNS

We hope you’re thrilled with your purchase, but if you aren’t, simply ship the item back to us within 5 days of your delivery date for merchandise credit. 

Jewelry must be returned in its original condition and packaging (pouch/box).  Please contact us at info@solomonstrands.com before you return the item with a description of the issue, your name, and the date of purchase. 

 International orders, custom pieces, and sale items are final sale.

A store credit for the amount of the purchase, minus original shipping costs, and if applicable, transaction fees, will be issued in the form of a digital gift card and sent via email. Please allow up to 7 business days after your product is delivered to us for your return to be processed, and the credit issued.

 Customers are responsible for shipping costs and should mail returns to:

                                                                       Solomon Strands
                                                                          ATTN: Returns
                                                             401 E. Las Olas Blvd. #130-309
                                                                Fort Lauderdale, FL 33301 
 

We recommend packing the item in a padded parcel and shipping it with a trackable service. We reserve the right to refuse returns and deny credit if upon receiving the item we determine that it has been damaged or altered.  

Hassle-free Returns

We offer hassle-free returns by providing you (upon request) with a downloadable pre-paid return label that can be printed and affixed to the package. If you choose to use our label, please note that the shipping fee will be deducted from your store credit. 

Gift Returns

For questions about gift returns, contact us at info@solomonstrands.com.  A commissioned or custom-made item is not considered a gift, and therefore, non-returnable.    

PACKAGING

All Solomon Strands jewelry arrives in our branded leather pouch.

Gift boxes are available here 

PRODUCTS

Our gemstones and components are hand-selected and sourced from around the world. Each piece is crafted by hand one at a time, ensuring no two pieces are alike. Natural variations are to be expected, and add to the jewelry’s uniqueness and artisanal appeal. 

CUSTOM ORDERS & COMMISSIONS 

We welcome custom orders, and work with clients all over the world - by phone, virtually and face to face. 

To commission custom jewelry, please refer to the custom inquiry form. Once we receive it, you will be contacted within 24 hours. 

Custom orders can take approximately 2-10 weeks to complete and ship to you. A non-refundable design deposit is required before the commencement of each piece, and the final balance due prior to shipping. 

PAYMENT

We accept Visa, MasterCard, American Express, Discover, and PayPal. Prices are displayed in US dollars (USD). 

Transactions are processed using a secure payment system (SSL) to protect personal and credit card information. Customer’s account information is treated as confidential and is not shared with any outside affiliates or individuals.

 SALES TAX

We do not charge sales tax for orders delivered in the U.S. with the exception of deliveries in the state of Florida. In accordance with state regulations, a purchase in Florida or shipment to a Florida address is automatically charged sales tax.

 

REPAIRS & WARRANTY

For all repair inquiries, email us at info@solomonstrands.com with your name, date of purchase, description of the repair needed and, a photo of the damage. 

Solomon Strands prides itself on craftsmanship and guarantees the quality of its one-of-a-kind pieces. If any issues arise within six months from the date of purchase, we will repair it at no charge (under reasonable circumstances). Purchases in need of a repair after six months will incur a fee and are assessed on an individual basis, contingent upon material availability and the nature of the repair.

In or out of warranty we will always do our best to repair your jewelry.  Please note that due to the nature of our products, identical materials and/or gemstones will not be available. Customers are responsible for shipping charges, but we take care of the return shipping.  

 

DAMAGED OR INCORRECT ITEM 

If you receive an item in error or one that's damaged, please notify us at info@solomonstrands.com within 48 hours of delivery and we will rectify the problem as quickly as possible. 

Faulty, damaged, broken or defective items will be replaced with a similar one (subject to availability.) Note that items that are damaged as a result of normal wear and tear are not considered to be faulty. 

 

KNOTTING
Most of our pieces are hand knotted with silk and other quality thread. Although the cord is very durable, it is still a fabric product. Extra care must be taken to keep it looking and feeling like new. We advise removing knotted products around water to protect them and suggest reviewing our product care tips. We offer a re-knotting service (see below).

Reknotting

We understand your knotted jewelry may have been on a few adventures with you and that's why we offer a re-knotting service. The cost of the service depends on the length and style of your piece. Please allow up to four weeks for the item to be returned back to you. Send your request to info@solomonstrands.com and we will be happy to assist you with this service.

SIZING

To get the most accurate measurement of your necklace or bracelet, use the size chart as a guide when choosing the right length or size. 

PRODUCT CARE 

We know you're going to want to keep your jewelry looking great. Handmade jewelry by its very nature is delicate. To ensure the longevity of your delicate piece, we recommend keeping jewelry in the pouch provided in your shipment. Remove your jewelry when using harsh chemicals and lotions; avoid liquids; and remove while showering, exercising, or swimming. It's best to allow perfume to evaporate before putting on jewelry.  

Store your pieces in a cool, dry place, away from humidity and exposure to excessive sunlight. To gently shine sterling silver clean, use a soft cloth.

GIFT CARD & GIFT OPTIONS 
Gift cards are available here   Gift boxes are available here 

E-gift cards are subject to the following terms and conditions:

  • Gift cards do not expire and are non-refundable
  • Sales tax is not charged 
  • Gift cards are sent via email to any recipient with a valid email
  • Senders will receive a confirmation email once the gift card-email is sent to the recipient
  • Gift cards cannot be purchased using another gift card
  • Gift cards may not be redeemed for cash
  • Discounts and/or special offers do not apply to gift cards
  • Promotion codes cannot be combined with gift cards
  • Solomon Strands cannot replace lost, stolen or damaged gift cards